Terms of Service

1. These terms

These terms apply to work carried out by Greenline Property & Tree Services of 85 Beatty Rd, Stanmore HA7 4EU. Accepting a quotation, in writing or verbally, means accepting these terms.

2. Quotations

Quotes are free, fixed and valid for 30 days. They are based on the condition of the site at the time of the visit or on the photographs supplied. If conditions differ materially on the day — hidden decay, buried metal, restricted access that was not disclosed — we will stop and agree any change in price with you before continuing.

3. Permissions

You confirm that you own the trees or have the owner's authority to instruct work on them. We will check for Tree Preservation Orders and conservation area status and will submit applications on your behalf where needed, but we cannot carry out protected work until written consent is in place. Any council fees are payable by you.

4. Access and site conditions

Please make sure the working area is clear of vehicles, furniture, pets and children on the day, and that any gate or driveway access discussed at the quote stage is available. If we cannot start because access is not available, a call-out charge may apply.

5. Work standards

All tree work is carried out to BS3998 by NPTC-certified operatives. We remove arisings and clear the site unless we have agreed to leave logs or chip on site.

6. Payment

Domestic work is payable on completion by bank transfer or card unless otherwise agreed. Larger works and commercial contracts may be invoiced on 14-day terms with a deposit for materials. Late payments may attract statutory interest.

7. Cancellation

You may cancel free of charge up to 48 hours before the booked date. Cancellations inside 48 hours may be charged at up to 25% of the quoted value to cover crew time already committed. Where work is booked as a consumer at your home you have a 14-day right to cancel; if you ask us to start sooner you may be charged for work done up to the point of cancellation.

8. Weather

We may postpone work where high winds, ice or lightning make climbing or rigging unsafe. We will rebook at the earliest opportunity at no extra cost.

9. Insurance and liability

We carry £5m public liability and employers' liability insurance; certificates are available on request. We are responsible for damage caused by our negligence. We are not liable for pre-existing defects, for damage to unmarked underground services, or for the natural response of a tree to correctly specified pruning.

10. Complaints

If something is not right, call 07562 564302 or email greenlineproperty12@gmail.com within 14 days of completion. We will inspect and put right any defect in our workmanship at no cost.